Articles | Cisco – Defects & Enhancements Tracking System
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Cisco – Defects & Enhancements Tracking System

Cisco – Defects & Enhancements Tracking System

Close to 20.000 engineers used this bug tracking system daily when Cisco asked us to redesign it. I conducted over a dozen interviews to document engineers’ workflow and requirements for the app. Simplified user profiles were created to keep track of the different roles and tasks before sketching the first wireframes. Several rounds of user validation allowed us to refine our prototypes before finalizing our designs.

Date

May 11, 2008